FAQ & Dealers
What is your return policy?
Due to the reality of the current pandemic, accepting a return is discouraged. However, a product may be returned within 14 days of purchase, provided all the packing is intact, and it has not been in contact with smoke or strong smells. All returns are subject to a 20% restocking fee. This fee may increase once the returned product is inspected, and found in unsellable condition. The customer is responsible for any return shipping costs.
Do you offer in-home trials?
In-home trials are available to customers in the Ottawa area, provided that the product on loan for evaluation does not come into contact with strong smells or smoke. Trial periods vary depending on the product being evaluated.
Do you really donate a portion of your profits to cancer research?
Yes. I wouldn't be here if it weren't for the treatment I received from the countless care givers I met during my battle. It's only right that I give back so that others can benefit.
Unity Audio is proud to partner with Riverwood Acoustics. This partnership is formed on a shared interest in high fidelity home audio that is handcrafted in North America. By producing product locally and sustainably our local economy and environment will prosper. Plus, use the coupon code "unity" to save $100 off a Riverwood speaker purchase!
All their product is made in Renfrew, Ontario.
Ash Forest Hi-Fi is a specialty retailer in Kingston, Ontario. Authorized dealer for Unity Audio, and many other quality brands. www.ashforesthifi.com
Audio Matters is a dealer in Winnipeg, Manitoba. His shop might be new, but he's been involved in audio for over 20 years. He's very active on Instagram (audio.matters) and specializes in vintage audio. www.audiomatters.ca
Six Acoustic is a manufacturer in Ajax, Ontario. Their products are referred to as "high end instruments to precisely amplify and deliver the audio signal to your output device free of noise and distortion". Their most recent phono stage is getting a lot of attention, and is a perfect pairing with Unity Audio's new Cancer Fighter SL phono cable. www.sixacoustic.com
Signal Path is a dealer in Vancouver, BC. The owner has been on a multi-decade crusade, to not just find, but share good sound with others. An unabashed audio-evangelist, he believes the love of music and hi-fi gear are not just intertwined but intimately linked and he takes great joy in converting others to the cause. www.signalpath.ca